Thursday, October 12, 2023

rant

I had wanted a book and looked online, it had to be preordered, so I preordered the book back on September 4 and was told it would be delivered between October 9-11.

Well the 11th came and it hadn’t even been shipped!

Then I looked at the reviews and got worried because a lot were complaining about not receiving their orders.

So I went through Amazon’s AI customer service, which seemed to work as a "go between" for you and the third party seller, and sent a message asking “where’s my stuff?”

I received an email almost immediately from Amazon (not the seller) saying “your order is delayed and now expected to arrive November1”

WTH?!

So I cancelled my order.

Had whoever sent me the delayed message before October 11, I probably would've waited for the book, but I had to ask them, so I cancelled.

Then, after the fact, I got a message from the seller.

Asking me, to tell them what I had ordered and my order number.

So, the AI did not actually work as a "go between" it seemed like it was just "transferring a phone call" without telling them what the call was about...sigh

I told the seller what had happened and she replied that she couldn't find my order number (because I had already cancelled!)

I wanted to write a review, but since I hadn't actually purchased anything from the seller, I was not allowed...boo.

Plus, Amazon apparently does not allow reviews on the sellers, just the products...boo.

Since Satoshi handles the finances I asked him to check the statement to make sure our credit card wasn’t charged.

1st world problems...

5 comments:

  1. wait, what kine Japanee family are you guys? I thought the wives handle the finances and give the man an allowance. LOL
    v

    ReplyDelete
  2. I don't know about Japan's Amazon. But here they used to have excellent customer service by providing a link, but now it's that AI thing instead. To go directly to customer service and have them call me back, is I think either to look for the link at the bottom of the AI that says "it's something else" or on the bottom of the reply something like that. I don't use it that often so I forget but if you stymie the system it gives you another choice I believe. And you get to actually either chat with a real rep or here they will call you back. They don't make it easy to speak to them directly anymore.-N

    ReplyDelete
  3. lol, V

    N, so sad (and mostly frustrating) no can talk to real people anymore..

    Take care you two.
    Kat

    ReplyDelete
  4. That's terrible Kat! So very frustrating.

    ReplyDelete

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