docomo hikari

So...we got new routers for wifi from the reno guys...

I thought we could return our old router to Docomo...

We made an appointment with Docomo, to tell them to cancel our Docomo wifi...which is called Docomo Hikari

I dismantled the router, put it back in its box and carried it to our appointment

The guy at Docomo, was the same condescending guy as when Satoshi bought his phone..sigh

He told us, he cannot cancel our wifi, we would need to call the Service center...and he gave us their number.

So we went home and tried to call the Service center with our landline...but our phone was dead

(After dismantling the router, I had plugged the phone into that dark beige area in the photo)

Panicking.. I put the router back together, plugging the phone into that tiny slot to the bottom left that is marked with the kanji "hikari"

Doing all of this, we were able to call using our landline...whew!

When we finally got in touch with the Service Center, the woman on the other side kindly explained that Docomo Hikari is not only wifi but also telephone lines

Our landline and wifi was a fiber optic type...

She then explained that if we cancelled and only wanted phone line, we would have to have them come in to set up an "analog" style phone line (the dark beige area) and our phone number would change...sigh

Since we didn't want to have to change our phone number, we decided to just keep the fiber optic line...though if and when we need to move, we'll definitely get rid of it.

We learned a lot from this experience...small kine stressful, but grateful it all worked out.