customer service

The other day, I went to 7-eleven to get something for snack.

I ordered a caramel doughnut at the register paid and then went home.

When I opened the package there was a kinako doughnut in there instead.

Man, was I bummed.

After eating the doughnut (which was good), I called 7-eleven because I noticed that the price on my receipt was no where near what a kinako doughnut costs (the kinako costs less).

The lady I spoke to said that they would need to check up on it.

She then asked me for my address and telephone number.

At the time, I thought it was kinda weird that they needed my address...

So a couple minutes later, the manager called to apologize.

She offered to DELIVER a caramel doughnut to me (probable reason for needing my address), as well as to refund my money.

I told her that it was not necessary to bring the doughnut over (especially since I already ate one) and that I would go to pick up my refund the next day.

So the next morning, I went to 7-eleven and told them who I was.

They apologized and refunded my money.

I offered to pay for the kinako doughnut because even though it was their mistake for giving me the wrong item, I still ate the kinako one.

But they wouldn't hear of it and refused my money.

Customer service at its finest.

p.s. keeping with the doughnut theme...

today is Girl's Day...we're celebrating with some doughnuts from Donuts Dept, so cute! (and delicious)