I had wanted a book and looked online, it had to be preordered, so I preordered the book back on September 4 and was told it would be delivered between October 9-11.
Well the 11th came and it hadn’t even been shipped!
Then I looked at the reviews and got worried because a lot were complaining about not receiving their orders.
So I went through Amazon’s AI customer service, which seemed to work as a "go between" for you and the third party seller, and sent a message asking “where’s my stuff?”
I received an email almost immediately from Amazon (not the seller) saying “your order is delayed and now expected to arrive November1”
WTH?!
So I cancelled my order.
Had whoever sent me the delayed message before October 11, I probably would've waited for the book, but I had to ask them, so I cancelled.
Then, after the fact, I got a message from the seller.
Asking me, to tell them what I had ordered and my order number.
So, the AI did not actually work as a "go between" it seemed like it was just "transferring a phone call" without telling them what the call was about...sigh
I told the seller what had happened and she replied that she couldn't find my order number (because I had already cancelled!)
I wanted to write a review, but since I hadn't actually purchased anything from the seller, I was not allowed...boo.
Plus, Amazon apparently does not allow reviews on the sellers, just the products...boo.
Since Satoshi handles the finances I asked him to check the statement to make sure our credit card wasn’t charged.
1st world problems...
5 comments:
wait, what kine Japanee family are you guys? I thought the wives handle the finances and give the man an allowance. LOL
v
I don't know about Japan's Amazon. But here they used to have excellent customer service by providing a link, but now it's that AI thing instead. To go directly to customer service and have them call me back, is I think either to look for the link at the bottom of the AI that says "it's something else" or on the bottom of the reply something like that. I don't use it that often so I forget but if you stymie the system it gives you another choice I believe. And you get to actually either chat with a real rep or here they will call you back. They don't make it easy to speak to them directly anymore.-N
lol, V
N, so sad (and mostly frustrating) no can talk to real people anymore..
Take care you two.
Kat
That's terrible Kat! So very frustrating.
indeed Kirk
Take care.
Kat
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