The other day Satoshi updated his bank passbook (yup Japan still has these) and noticed a charge from a credit card that he doesn’t use
He wanted to call them to ask about the charge but their hours were only until 17:00 on weekdays!
and they aren’t open on weekends
of course there was a holiday the other day too
so Wednesday Satoshi came home early so he could call this company
well if you wanted to actually speak to someone the wait was over 30 minutes on hold!
you could request for them to call you back but it wouldn’t be on the same day!
Since satoshi doesn’t have much patience these days, Kat sat near the phone for 38 minutes and waited for someone to answer
it turned out that the charge was his annual fee for the credit card
it was discounted because he now uses online statements
whew it wasn’t a fraud charge
but! less than a minute after hanging up with this company they sent him an online survey for feedback on their service!
I told him he should tell them that their operating hours and wait times are too inconvenient
1st world problems…
8 comments:
actually, 38 minutes is not bad. there are some companies that the wait is over an hour, not to mention getting someone with a very thick accent that you cannot understand at all!
Japanese banks ... not my favorite thing. I've been locked out of my Japan Post account for many months now because I forgot the PIN. But rather than resetting it for me, my local branch insisted that I use their PIN Changing App. But the app failed, probably because my name on the account is in katakana, but the name on my MyNumber and zairyu cards are in romaji. And then there's Bank of Fukuoka, where my main account is. I was getting by with the 1 (!) branch in Tokyo, since I could use the ATMs outside the building on the weekends. But then they remodeled, moved floors and moved the ATMs inside the building ... which is only open until 17:00 on weekdays. >_<
Satoshi should tell them that they should specify what the charge was for! how hard can it be to spell out annual fee?
that is true V! Take care! Kat
oh my Summer Queen that sounds so frustrating! Take care! Kat
true Rowena! Take care Kat
I have to say....these days 38 minutes...to speak to an actual person is not bad Kat!
Kirk will have to remember that :) Take care! Kat
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