Thursday, March 03, 2016

customer service

dear lady working at 7-eleven, I was totally looking forward to the caramel doughnut I ordered...instead you gave me a kinako (soy bean powder) one😳...it was good but I'm still bummed❤︎kat  #conveniencestore #japan #osaka #japan #コンビニ #ドーナツ The other day, I went to 7-eleven to get something for snack.

I ordered a caramel doughnut at the register paid and then went home.

When I opened the package there was a kinako doughnut in there instead.

Man, was I bummed.

After eating the doughnut (which was good), I called 7-eleven because I noticed that the price on my receipt was no where near what a kinako doughnut costs (the kinako costs less).

The lady I spoke to said that they would need to check up on it.

She then asked me for my address and telephone number.

At the time, I thought it was kinda weird that they needed my address...

So a couple minutes later, the manager called to apologize.

She offered to DELIVER a caramel doughnut to me (probable reason for needing my address), as well as to refund my money.

I told her that it was not necessary to bring the doughnut over (especially since I already ate one) and that I would go to pick up my refund the next day.

So the next morning, I went to 7-eleven and told them who I was.

They apologized and refunded my money.

I offered to pay for the kinako doughnut because even though it was their mistake for giving me the wrong item, I still ate the kinako one.

But they wouldn't hear of it and refused my money.

Customer service at its finest.

happy girl's day❤︎how cute are these doughnuts by @donutsdept ?! #girlsday #doughnut #donutsdept #minoo #osaka #japan #ひなまつり #ドーナツデプト #箕面 #大阪 p.s. keeping with the doughnut theme...

today is Girl's Day...we're celebrating with some doughnuts from Donuts Dept, so cute! (and delicious)

11 comments:

Anonymous said...

Boy do I miss customer service. You just don't find it where I am currently based.

Cycling Walking Eating Talking said...

Hurrah for customer service...and doughnuts! :)

Anonymous said...

What a nice story. I was just noticing yesterday that none of the people who work at the stores I went (I went to four) in San Francisco said "thank you" after I paid for my purchases. I thanked them, but they said nothing. Didn't saying "thank you" to customers used to be normal? In contrast, saw a piece on NHK World that showed gas station attendants directing customers out of the station lot for safely joining the traffic AND bowing to the customer as he/she drove away.

KirkK said...

That's such a great story and fantastic customer service Kat!

K and S said...

I'm sure if I ever move from Japan I will miss the customer service too Anon.

whoo TK.

that is interesting about stores in SF Anon. Yes, gas station attendants even car dealerships stop traffic for their customer and bow. Some even bow until the customer is out of sight, just in case the customer is looking in their side mirror.

Thanks Kirk :)

Take care everyone.
Kat

jalna said...

WOW . . . only in Japan.

K and S said...

so true Jalna :)

Take care.
Kat

Rowena said...

that is AWESOME, and a thumbs-up for 7-eleven as a company. I think they were on an episode of Undercover Boss.

K and S said...

I like that "Undercover Boss" show, Rowena :)

Take care.
Kat

K said...

I'm glad they made things right!

K and S said...

me too K!

Take care.
Kat